Privacy Policy

We collect the data we need to sell you a ticket, get you through the gate and keep your account safe — nothing we can’t justify. We never sell your personal data.

This policy explains what we collect, why, and the control you have over it.

• Account details — your name, email and phone number.
• Payment data — processed securely by our payment partners; we store only what’s needed for receipts and refunds.
• Ticket activity — the events you view, buy and attend.
• Device data — basic technical information to keep the service running and secure.

We use your data to process orders, deliver tickets, prevent fraud, provide support and — only if you opt in — send you event recommendations and updates.

Organizers receive the attendee details they need to run their event (such as your name and ticket type), and are responsible for handling that data properly.

We share data with the event organizer for tickets you buy, and with the service providers who help us operate — payment processors, SMS and email delivery, and cloud hosting. Each is bound to protect your data.

We may disclose data where the law requires it, or to protect the rights and safety of our users.

You can download a copy of everything we hold on you, or permanently delete your account, from Settings in your portal.

Deleting your account scrubs your name, email, phone and avatar immediately — you’re signed out everywhere and can’t log back in. We keep your past orders and tickets on record, but with the personal details removed, because we’re required to for receipts, refunds, and tax record-keeping.

To ask us anything about your data, or if you’d rather we handled a request manually, contact our team and we will respond within a reasonable time.

Account and profile data — kept while your account is active; anonymized immediately if you delete it.

• Orders, tickets and payment records — retained (under an anonymized account, if deleted) for as long as required for receipts, refunds, disputes and tax record-keeping.
• Security and audit logs — retained for a limited period to investigate fraud and keep the platform safe.
• Sign-in sessions — expire automatically and are purged shortly after.
• Marketing preferences — kept until you opt out, then removed.